ABOUT THE SIZE:
1.Asian sizes are 1 to 2 sizes smaller than European and American people.
2 If you feel difficult to choose the size ,you can feel free to contact me,we will give you some suggestion,but it is for you reference only.
COLOR DIFFERENCE:
As we all know ,the different computers display colors differently,
the color of the actual item may vary slightly from the following images.
1.We provide Free shipping by China post air mail under the most common condition. But it takes around 15-40 working days after being posted. Sometimes will be delayed up to 41-60 working days due to the customs or other problems, such as local weather problem, so it needs your enough patience to wait for the parcel. And when you choose the shipment way, then we think you agree to accept this delay if happens.
2.We Ship your package DDU, “duties and taxes unpaid”. You are responsible for paying any additional charges for customs clearance if happens.
1.We support return and change item policy, but you need to pay full cost for two way transports (include the shipping, taxes and customs cost etc.) and keep the item in good condition, otherwise we will keep right to refuse the refund and return. All the return policy must be apply within 7 days (the time point start from you receive the item).
The below problems not apply to return and refund policy:
(1) Color, size difference problems just as what we have mentioned;
(2) Product with some damages due to incorrect operation;
(3) Washed, used and worn products;
Any problem before ordering, please feel free to contact us. But at first,please take a minute to read all the information provided here.If it is not, you can contact with us by trade manager or email, we will answer your questions within 24 hours.
We depend on customers’ satisfaction to succeed. Therefore your positive feedback and 5 Score DSR are extremely important for us. If you are satisfied with our items, Please take a minute to leave your positive feedback. Thank you!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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